Return policy
Last Updated: September 8, 2026
At Laura & Lucy, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
1. Return Eligibility
To be eligible for a return:
-
The return must be requested within 30 days of delivery.
-
The item must be in the same condition in which it was received.
-
The item must be unused, unworn, and undamaged.
-
All original tags, accessories, and packaging must be included.
-
You must provide your order number or other proof of purchase.
Items that have been used, worn, altered, damaged after delivery, or returned incomplete may not be eligible for a refund.
2. How to Start a Return
To request a return, please contact us at:
Email: info@lauraandlucy.com
Please include:
-
Your order number.
-
The reason for your return.
Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to send your return.
Please do not send products to our business or warehouse address unless we specifically instruct you to do so.
Items returned without first requesting a return may not be accepted.
3. Return Method
Returns are accepted by mail.
Customers must contact us before sending a return so that we can provide the correct return instructions and return destination.
4. Return Shipping Costs
For standard returns, including returns because you changed your mind or ordered the wrong item, size, or variation:
The customer is responsible for return shipping costs.
-
We do not charge a restocking fee.
-
If you received an item that is damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping costs.
-
Original shipping charges are non-refundable unless the return is caused by an error on our part.
-
We recommend using a trackable shipping service for your return.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible.
Email: info@lauraandlucy.com
Please provide:
-
Your order number.
-
A description of the issue.
-
Photos or videos when applicable.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
-
Personalized or custom-made products.
-
Products that have been used, worn, altered, or damaged after delivery.
-
Opened personal care or hygiene products.
-
Gift cards.
-
Products clearly marked as "Final Sale" before purchase.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
7. Sale Items
-
Regular sale or discounted items are eligible for return under our standard 30-day return policy, unless the item was clearly marked as "Final Sale" at the time of purchase.
-
Final Sale items cannot be returned due to a change of mind.
-
If a Final Sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue.
8. Exchanges
We do not offer direct exchanges.
If you would like a different product, size, color, or variation:
-
Return the original item according to this Return Policy.
-
The returned item must meet our standard return eligibility requirements.
-
Customers are responsible for return shipping costs for standard returns.
-
Place a new order for the desired product, size, color, or variation.
If the original item you received was damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue and provide an appropriate resolution.
Contact Information
Shop Name: Laura & Lucy
Company Name: Vellaro Group LLC
Business Address:
5830 E 2nd St, Ste 7000 #38167
Casper, WY 82609
United States
Warehouse Address:
1302 Skyline Rd
Laramie, WY 82070
United States
Please note: Our warehouse address is not automatically our return address. Contact us before returning any product.
Email: info@lauraandlucy.com
Phone: +1 (307) 317-8052
We aim to respond to customer inquiries within 24 hours.