Refund policy

Last Updated: September 8, 2026

At Laura & Lucy, we want to make the refund process as clear and straightforward as possible for our customers.

1. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

1. Your refund will be issued to your original payment method within 10 days after your returned item has been received and inspected.
2. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

2. Refund Eligibility

Refunds are available for eligible returned items that meet our return requirements.

Items must:

1. Be returned within 30 days of receiving your order.
2. Be in the same condition in which they were received, unused, unworn, and undamaged.
3. Include all original tags, accessories, and packaging.
4. Include your order number or other valid proof of purchase.

Items that have been used, worn, altered, damaged after delivery, or returned incomplete may not qualify for a refund.

Certain products may not be eligible for a standard return or refund, including personalized or custom-made products, opened personal care or hygiene products, gift cards, and items clearly marked as Final Sale before purchase.

Regular sale or discounted items remain eligible for return under our standard 30-day return policy unless they were clearly marked as Final Sale at the time of purchase.

3. Shipping Fee Refunds

Original shipping charges are non-refundable unless:

1. The item received was damaged.
2. The item was defective.
3. The wrong item was sent due to an error on our part.

For standard returns, including returns due to a change of mind or ordering the wrong product, size, color, or variation, customers are responsible for return shipping costs.

We do not charge a restocking fee.

If an item is damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping costs.

We recommend using a trackable shipping service when returning an item.

4. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

Email: info@lauraandlucy.com

Cancellation rules:

1. We cannot guarantee that an order can be cancelled once it has entered processing.
2. Orders that have already shipped cannot be cancelled.
3. After delivery, you may request a return in accordance with our Return & Refund Policy.

We do not offer direct exchanges. If you would like a different product, size, color, or variation, please return the original item according to our return policy and place a new order for the desired item.

5. Refund Delays

If more than 15 days have passed since your refund was approved and you have not received it, please contact us:

Email: info@lauraandlucy.com

Contact Information

Shop Name: Laura & Lucy
Company Name: Vellaro Group LLC

Business Address:
5830 E 2nd St, Ste 7000 #38167
Casper, WY 82609
United States

Warehouse Address:
1302 Skyline Rd
Laramie, WY 82070
United States

Please note: Our warehouse address is not automatically our return address. Please contact us before returning any product. Once your return request has been reviewed and accepted, we will provide you with the correct return instructions and return destination.

Email: info@lauraandlucy.com
Phone: +1 (307) 317-8052

We aim to respond to customer inquiries within 24 hours.