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View allFrequently Asked Questions
Find quick answers about sizing, shipping, returns, payments and your Laura & Lucy order.
How do I choose the right size?
Please review the size information provided on the product page before placing your order. We recommend comparing the listed measurements with a similar item you already own.
If you are between sizes, carefully review the measurements before making your selection.
How long will my order take to arrive?
Orders are generally processed within 2–3 business days, Monday through Friday.
After processing, estimated transit time is 4–9 business days.
The estimated total delivery time is therefore 6–12 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes. Laura & Lucy offers free standard shipping on eligible U.S. orders, with no minimum purchase required.
Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery.
Items must meet the conditions described in our Return & Refund Policy, including being returned in their original condition where applicable.
For standard returns, the customer is responsible for return shipping costs. We do not charge a restocking fee.
Please contact us before sending any return so we can provide the correct return instructions and return destination.
What if my item arrives damaged, defective or incorrect?
Please contact us as soon as possible at info@lauraandlucy.com .
Include your order number, a description of the issue, and clear photos where applicable.
We will review the issue and provide an appropriate solution. If the issue is our responsibility, we will cover the applicable return shipping costs.
How can I track my order?
When tracking is available, tracking information will be provided after your order has shipped.
Please note that it can take some time after shipment confirmation for the carrier's tracking system to display its first update.
Which payment methods do you accept?
We accept eligible major credit cards including Visa, Mastercard and American Express.
Apple Pay, Google Pay and Shop Pay may also be available to eligible customers during checkout.
All prices on our U.S. store are displayed and processed in United States Dollars (USD).
How can I contact Laura & Lucy?
You can contact our customer support team by email or phone.
Email:
info@lauraandlucy.com
Phone:
+1 (307) 317-8052
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday & Sunday: Closed
We aim to respond to customer inquiries within within 24 hours.
Still have a question?
Email info@lauraandlucy.com or call +1 (307) 317-8052 .
Free Standard Shipping
Free standard shipping on eligible U.S. orders. Estimated delivery: 6–12 business days
30-Day Returns
Eligible items may be returned within 30 days of delivery. No restocking fee
Secure Checkout
Payments are processed through our Shopify-powered checkout. Visa · Mastercard · AmEx · Apple Pay · Google Pay · Shop Pay